Taxontips
No Result
View All Result
Sunday, June 1, 2025
Login/ Register
  • Home
  • Income Tax
    • Income Tax Return
    • Tax Notice/ Personal consultation
    • Compliance Notice
    • Faceless Assessment
  • GST
    • GST Registration
    • GST Consultation
  • News
    • Income Tax News
    • GST news
    • Budget News
    • Business & Other News
  • Q & A
  • About us
  • Contact us
Talk to an Expert
  • Home
  • Income Tax
    • Income Tax Return
    • Tax Notice/ Personal consultation
    • Compliance Notice
    • Faceless Assessment
  • GST
    • GST Registration
    • GST Consultation
  • News
    • Income Tax News
    • GST news
    • Budget News
    • Business & Other News
  • Q & A
  • About us
  • Contact us
No Result
View All Result
Taxontips
No Result
View All Result

Co-browsing feature on Income tax e-filing website

Income tax Expert by Income tax Expert
November 17, 2022
in Income Tax News
0
People won’t be able to submit Form 15CA and 15CB from mid night of 31.05.2021 | New Income tax e-filing website with new domain address
98
SHARES
1.2k
VIEWS
image_pdfPDFimage_printPrint

Income tax e-filing team has launched a new facility on e-filing website wherein now the taxpayer and the helpdesk agent would be able to surf the same screen at the same time without using any screen sharing.

1. What is Co-Browsing and how does it help Taxpayer service?
Co-browsing, also known as collaborative browsing, allows the Helpdesk agents to collaborate with the taxpayer’s browser in real-time, just at the click of a button. Agents can view and securely co navigate the Taxpayer’s browser screen and guide them interactively to deliver real-time and personalized support.

2. What can I do with Co-Browsing?
During a co-browsing session:

  • Helpdesk agent gets an accurate visual representation of the Taxpayers browser screen.
  • Agents can also annotate the taxpayers view of the screen, help to fill out ITR forms, other Statutory forms, change settings, complete transactions, find help and reference materials for tax payers and even upload documents
  • Agents can help taxpayer to navigate, scroll, type text, and highlight areas of interest on the same browser tab in real-time.
  • Co-browsing is simple to use. It can be easily combined with live chat, phone to resolve the customer issue faster.

3. Does co-browsing allow the agent to view other data?
No. Co-browsing does not allow the agent to see any other data on the taxpayers desktop or computer. Also, the Taxpayer need to approve the request before the agents can start the co-browsing session. Taxpayer can also end the co-browsing session at any time if they wish to terminate the discussion.

4. How to get start Co-Browsing session from Helpdesk agent end?

  • Agent will receive call & CRM pop up Infront of Agent.
  • Agent will talk to taxpayer and guide taxpayer where to locate co-browse button on income tax portal.
  • Taxpayer to generate PIN and share with Agent.
  • Agent to click on CB button on CRM which will take him to co browse URL.
  • Agent to enter PIN shared by taxpayer in screen  displayed to Agent and click on start session button.
  • Once Agent clicks on Start Session button co-browse session will start & Agent can guide  taxpayer.
  • After the Taxpayer gets the answers, he/she can click the STOP button anytime. Once the session has ended, the Agent will no longer see the Taxpayer’s browser

5. How Co-browsing Works
When the taxpayer starts a session, the browser sends a request to the Co-Browser proxy.

  • The request is then modified in a way that it looks as if the original request came from corbrowse.incometax.gov.in.
  • This request is then sent to the original site that the leader wants to co-browse.
  • The website sends back the response to the Co-Browser proxy.
  • The Co-Browser proxy then modifies the data so that it can be loaded into an iframe that rests on top the original page.
  • Both the leader and the follower now interact with the website as it is loaded within the iframe. From this point, there’s only communication between the user’s browsers and the proxy, and the requests don’t continuously have to be sent to the original website anymore.

6. Advantages of using of co-browsing

  • co-browsing solution requires no installations or plugins
  • seamless navigation, reduce average handling time and boost resolution rates
  • Highlight and annotate important points
  • Easy use with easy integration, hence increased customer satisfaction

7. What is the difference between Co-browsing and Screen Sharing?

Co-Browsing Screen Sharing
Co-browsing is a more convenient form of visual engagement as it doesn’t require anyone to download any software. Agents can quickly connect to the Taxpayer’s browsers with the click of a button. Both the agent and Taxpayer must install a 3rd party application like Zoom or Google Meet before they can share their screens. 
Co-browsing provides a much more private and secure experience for the Taxpayer as the agent can only view the active window of the Taxpayer’s browser and nothing else Service reps can see the client’s entire desktop or any notifications that may pop up. 
The agent can execute specific actions on the client’s browser (like highlight, annotate, click, fill out forms), helping Taxpayers by quickly resolving their queries. Agents can’t do any actions on the Taxpayer’s screen and only provide oral instructions during a screen sharing session. 
Most co-browsing software comes with a feature called data masking that hides Taxpayers’ confidential data (like passwords) during a co-browsing session.  Screen sharing doesn’t provide data masking, allowing agents to see everything displayed on the Taxpayer’s screen.

 

It would have been great if Income tax would have allowed multiple login also on atleast CA login as they have to submit various certificates or report at the same time or even multiple login for assessee.

 

Connect with us on: LinkedIn, Telegram, Instagram, Facebook, Twitter and Youtube for regular Updates.

image_pdfPDFimage_printPrint
Tags: Income tax updatesIncome tax websitenew income tax websitetaxontips
Previous Post

CBIC issues instructions to amend GSTR 9 by incorporating increased time limit of November 2022 for claiming ITC

Next Post

What is “enablement of communication” mail and letter being received in case of Appeal filed before CIT(A)

Related Posts

Tatva Chintan Pharma Chem Limited IPO details and capital gain tax on selling IPO allotment | Capital gain on IPO
Case Laws

ITAT Mumbai: Capital Gains on Indian Mutual Funds Not Taxable in India for Non-Residents under DTAA [Case law]

May 2, 2025
Guidelines for manual selection of returns for Complete Scrutiny during the financial-year 2019-20-
Income Tax News

No relief under section 87A for capital gain even after date extended to file revised return for AY 2024-25?

April 1, 2025
Received mail from GSTN “Aggregate turnover being more than Rs. 5 Cr during FY 2019-20” What does this mean?
Income Tax News

Assessee receiving message for 80GGC donation for AY 2022-23 from Income tax department

January 29, 2025
Guidelines for manual selection of returns for Complete Scrutiny during the financial-year 2019-20-
Income Tax News

Guidance note 2 issued for Vivad se vishwas Scheme, 2024 [Read circular]

January 1, 2025
Guidelines for manual selection of returns for Complete Scrutiny during the financial-year 2019-20-
Income Tax News

Due date extended for filing belated, revised return and Vivad se vishwas declaration

December 31, 2024
Due date for Tax audit for A.Y. 2019-20 extended from 30th September to 31st October
Income Tax News

Extension of due date for furnishing return of income from 30.11.2024 to 15.12.2024

November 30, 2024
Next Post
Guidelines for manual selection of returns for Complete Scrutiny during the financial-year 2019-20-

What is "enablement of communication" mail and letter being received in case of Appeal filed before CIT(A)

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Google Custom search

Recent Posts

  • Statutory Compliance Calendar for May 2025 | Income tax, GST and various other laws
  • ITAT Mumbai: Capital Gains on Indian Mutual Funds Not Taxable in India for Non-Residents under DTAA [Case law]
  • Statutory Compliance Calendar for April 2025 | Income tax, GST and various other laws
  • No relief under section 87A for capital gain even after date extended to file revised return for AY 2024-25?
  • Statutory Audit of Cash and Cash Equivalents in Indian Companies [Company Law]

Recent Comments

  • k.salam on Statutory Compliance Calendar for May 2025 | Income tax, GST and various other laws
  • Brendan Gleeson on Clarification for the purposes of Section 269ST of the I.T. Act in respect of dealership/distributorship contract in case of Co-operative Societies
  • Kovac Ryker on Clarification for the purposes of Section 269ST of the I.T. Act in respect of dealership/distributorship contract in case of Co-operative Societies
  • Hailey Bradwell on Clarification for the purposes of Section 269ST of the I.T. Act in respect of dealership/distributorship contract in case of Co-operative Societies
  • ADMIN on Submit response to confirm/ revise the refund claim – Why are you getting this mail and how to get refund

Categories

  • Budget News
  • Business & Other News
  • Case Laws
  • GST news
  • Income Tax News
  • News

Browse Topics by Date

June 2025
M T W T F S S
 1
2345678
9101112131415
16171819202122
23242526272829
30  
« May    
  • GSTR 9/ 9C extended : AGAIN

    GSTR 9/ 9C due date to be extended to 31.10.2020 | E-invoicing will be voluntary in the beginning

    6537 shares
    Share 2615 Tweet 1634
  • How to pay Membership and COP fees of ICAI for 2020-21 |

    6444 shares
    Share 2578 Tweet 1611
  • Code/ Nature of payment 6CR updated by NSDL in challan 281 for paying TCS on sale of goods

    5902 shares
    Share 2361 Tweet 1476
  • Are all the due dates of tax audit and Income tax return for FY 2019-20 extended to 31.03.2021 by the bill presented in Lok sabha Dt. 18.09.2020

    4855 shares
    Share 1942 Tweet 1214
  • SFT transaction mentioned in Form 26AS | What does it mean? | Who reports it? | SFT codes transaction type

    4083 shares
    Share 1633 Tweet 1021

Recent Notification

Compliance due dates for June, 2020 | Compliance calendar for June, 2020 | 20+ compliances

Statutory Compliance Calendar for May 2025 | Income tax, GST and various other laws

May 8, 2025
Tatva Chintan Pharma Chem Limited IPO details and capital gain tax on selling IPO allotment | Capital gain on IPO

ITAT Mumbai: Capital Gains on Indian Mutual Funds Not Taxable in India for Non-Residents under DTAA [Case law]

May 2, 2025

RSS Taxontips

  • Statutory Compliance Calendar for May 2025 | Income tax, GST and various other laws
  • ITAT Mumbai: Capital Gains on Indian Mutual Funds Not Taxable in India for Non-Residents under DTAA [Case law]
  • Statutory Compliance Calendar for April 2025 | Income tax, GST and various other laws
  • No relief under section 87A for capital gain even after date extended to file revised return for AY 2024-25?
  • Statutory Audit of Cash and Cash Equivalents in Indian Companies [Company Law]
  • Statutory Audit of Trade Receivables in Indian Companies [Company law]
  • Statutory Compliance Calendar for February 2025 | Income tax, GST and various other laws
  • Budget 2025 updates | Income tax and GST updates
  • Assessee receiving message for 80GGC donation for AY 2022-23 from Income tax department
  • Statutory Audit of Inventories for Indian Companies [Company Law]

Categories

  • Budget News
  • Business & Other News
  • Case Laws
  • GST news
  • Income Tax News
  • News

Site menu

  • Home
  • Income Tax
    • Income Tax Return
    • Tax Notice/ Personal consultation
    • Compliance Notice
    • Faceless Assessment
  • GST
    • GST Registration
    • GST Consultation
  • News
    • Income Tax News
    • GST news
    • Budget News
    • Business & Other News
  • Q & A
  • About us
  • Contact us
Taxontips

TaxOnTips provides you all tax related solutions in easy way and update you with its regular updates & notifications Visit us for details.
We are based in Jaipur, India

© 2019-2023 Taxontips.com - Tax assistance at your Fingertips

No Result
View All Result
  • Login/Signup
  • Income Tax
    • Income Tax Return
    • Tax Notice/ Personal consultation
    • Compliance Notice
    • Faceless Assessment
  • GST
    • GST registration
    • GST Consultation
  • News
    • Income Tax News
    • GST news
    • Budget News
    • Business & Other News
  • About us
  • Contact us
  • Ask an expert/ Talk to an expert
  • Q & A
  • Privacy Policy
  • Terms of use

© 2019-2023 Taxontips.com - Tax assistance at your Fingertips

Book Phone consultation with expert

Sitting home or at your office and don't have time to visit CA's office or don't know where to consult CA. Book your consultation with an expert practicing Chartered Accountant and get your query solved.

Book a phone consultation for 30 minutes with our expert at a very basic cost.

Book consultation

No thanks, I'm not interested!