Taxpayers are advised to check DSC for its expiry date, registration on e-Filing portal & installation of latest emBridge application to avoid last minute issues in e-Verification.
In case, you are facing any problem in e-Verification through DSC, please refer to the following FAQs:
Q1: During e-Verification using DSC, I am getting “Something went wrong” error message, what should I do?
Ans: If you are facing issue (Something Went Wrong) in DSC, please follow below mentioned steps:
- First uninstall the existing emBridge application and then download the latest application.
- To download latest application: Visit to https://embridge.emudhra.com/
- Install the new version.
- Follow the guidelines provided in the emBridge installer for the basic troubleshooting.
- Please Delete existing certificate and import it again in Epasstoken Tool and re-try.
Q2: My DSC registered with e-Filing portal has expired, what should I do?
Ans: Taxpayer needs to register a new valid DSC with e-Filing portal. Please follow below mentioned steps:
- Procure a new digital signature certificate from DSC provider.
- Login to e-Filing portal and navigate to “Register DSC” functionality.
- Register the new DSC on e-Filing portal.
Q3: My DSC registered with e-Filing portal has expired. I am trying to register a new DSC, but getting error message “Customer already exists”, what should be done?
Ans: To register a new DSC, kindly de-register the old DSC registered on e-Filing portal against your PAN. Please follow below mentioned steps:
- Procure a new digital signature certificate from DSC provider.
- Raise a grievance on e-Filing portal to de-register the old DSC. Also, attach screen shot of error message to grievance raised.
- Mention the reason for registering the new DSC.
- Once your old DSC is de-registered, you will get an email communication, post that you can register a new DSC by following the DSC registration steps.
Q4: The key person associated with the corporate has left and the new key person has registered DSC against his PAN but during e-Verification using DSC, still the PAN of earlier key person is reflected, kindly guide?
Ans: In case the key person associated has changed, you need to update the details of new key person in profile and appoint as Principal Contact. Please follow below mentioned steps:
- Login to e-Filing portal using corporate PAN.
- Navigate to My Profile-> Key Person details-> Add the details on the new key person-> Appoint as Principal Contact
- Ask the Principal Contact to login to e-Filing portal with its PAN and navigate to My Profile->Register DSC.
- Follow the DSC registration steps.
- Once DSC is registered successfully, same can be used for verification of ITRs/Forms/other requests for corporate PAN.
Q5: While verifying using DSC, I am getting “Certificate mismatch” error?
Ans: In case of non-individual (Companies, Firms, Trusts, LLPs etc.) PANs, kindly make sure that DSC used for verification should be linked with PAN of the Principal Contact and DSC should be registered on e-Filing portal from Login of Principal Contact.
In case you are still facing problem in e-Verification through DSC, please contact helpdesk at numbers 18001030025 180041940025 & +91-80-46122000 +91-80-61464700
You can book phone consultation/ assistance online with expert as mentioned below:
To book ITR filing with experts CLICK ME.
To book phone consultation with experts for any Income tax related matters CLICK ME.
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To book general phone consultation with expert CLICK ME.
